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| Click here to apply for Job # 21328 | |||||
| Job Category: | Customer Support/Service | ||||
| Title: | SUPERVISOR CUSTOMER SERVICE | ||||
| Job Location: | Salt Lake City | ||||
| Percent Travel: | SOME | ||||
| Hiring Co.: | SUN PRODUCTS CORPORATION | ||||
| Specialty Area: | CPG | ||||
| Size of Company: | - | Sales Volume of Position: | |||
| Base Salary: | $ - | ||||
| Bonus Potential: | Yes | Bonus Percent: | |||
| Bonus Dollars: | $ - | Total Compensation: | Based on Experience | ||
| Stock Options: | No | How Many Options: | |||
| Car: | No | Allowance: | - | Sign-On Bonus: | No |
| Other Benefits: | |||||
| Position Level in Co.: | |||||
| Position Reports to Whom: | |||||
| Company Description: | The Sun Products Corporation headquartered in Wilton, Connecticut, is a leading North American provider of laundry detergent, fabric softeners and other household products. The Company employs 3,500 associates and maintains offices and Research & Development facilities in Fairfield County, Connecticut; Salt Lake City, Utah and Toronto, Canada. The Company also operates manufacturing facilities in Salt Lake City, Utah; Bowling Green, Kentucky; Dyersburg, Tennessee; Baltimore, Maryland and Houston, Texas. The Company’s portfolio of products are sold under well known brands that include all®, Snuggle®, Sun®, Wisk®, Surf®, and Sunlight®. Sun Products is also the manufacturing partner for the majority of retailer brand laundry and dish products in North America. With annual sales of more than $2 billion, Sun Products holds the second largest market share in the $10 billion North American fabric care market and has a long history of servicing consumers and providing trusted household names for quality and affordable products. | ||||
| Position Responsibilities: |
Essential Duties and Responsibilities: This position will report to the Director, Customer Service. Areas of responsibility include: Supervise all customer service operations which include functions such as order processing, customer inventory replenishment, pricing and promotional allowance maintenance, deductions processing. Supervise a team of 6-8 account service representatives and credit memo clerks. Interacts daily with customers in an effort to provide excellent support and service. Works closely with the warehouse and sales team to ensure high order fulfillment and customer satisfaction. Assigns account responsibilities and coordinates backup support plans. Interacts with the sales and broker teams to resolve customer deductions. Provides feedback to senior management on ways to increase the efficiencies and effectiveness of servicing customers’ needs. Develops, maintains and enforces written procedures that support department functions and conducts corresponding training. Understands and directs the team in meeting departmental goals and objectives, including maintaining high service level standards. Participate in the interviewing process and make hiring recommendations for all CSR staff replacements. Conducts annual performance reviews and oversees training and development activities for all team members. Maintains personnel record for reports, time sheets, disciplinary actions and attendance. Interacts with other supervisors to establish maximum utilization of resources and to improve efficiencies. Provides assistance and administrative support for customer service department, produces monthly summary and exception reports. Tracks team with daily and weekly performance reports. Oversees equipment maintenance and repair, and department housekeeping. Carry out special assignments as requested or assigned. Continuously follows all safety policies and procedures on the job. Skills and Abilities: Ability to establish strong relationships with internal and external customers. Ability to manage multiple priorities and multitask. Excellent communication skills including reading and writing. Must be able to communicate to others as well as be able to receive communication from a diverse set of constituents and customers. Proven ability to lead and develop a customer service team. Demonstrated ability to establish and reach continuous improvement goals and initiatives. Strong analytical, organizational, and troubleshooting skills. Working knowledge of MS Outlook, Word and Excel. Education and Experience: Bachelor’s degree in business or related discipline preferred. Experience in lieu of degree will be considered. Minimum of three years customer service experience in a consumer packaged goods industry required. Minimum of two years supervisory experience required. Strong working knowledge of SAP required. |
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| Number Direct Reports: | - | ||||
| Position Experience Required: | |||||
| Class of Trade Experience Required: | |||||
| Education Required: | BS/BA pref. | Paid Relocation: | Yes | ||
| Other Remarks: | |||||
| Click here to apply for Job # 21328 | |||||